How I can return the received goods?
- Physical entity customers can return products to SIA Omniva within a time period of 14 days starting from receiving the product by completing the Withdrawal Form and sending it to [email protected]. Depending on the particular circumstances, the customer may have the right to a financial refund, product swap and/or compensation appropriate for the situation.
- Legal entity customers can return products to SIA Omniva within a time period of 7 days starting from receiving the product and receive a refund of the cost of the order if Omniva has not properly delivered the order – the delivered goods do not match the ordered goods in terms of quantity, quality or assortment.
- When returning the product, customers must remember that the product cannot be damaged or used, and its appearance cannot be significantly changed. Customers must return the purchased product to Omniva’s address: Dzirnieku iela 24, Mārupe, LV-2167, Latvija.
- If the returned product does match the mentioned requirements, SIA Omniva will refund it in no more than 14 days from receiving the product at an Omniva parcel terminal.
- Costs of product returns are covered by the customer unless the reason for the return is that the returned product does not match the ordered product.
How is the money for returned goods refunded?
After receiving the returned goods, they will be inspected and approved. The money will be refunded no later than 14 (fourteen) days after sending the goods back to the Seller
What do I do if the received product does not match the order or is damaged?
If the received product is damaged or does not match the order, please inform our customer service immediately at: [email protected]. In the letter, please indicate the order number and briefly explain the problem. If possible, please add a photo of the damaged product.