FAQ

PAYMENT METHODS

Payment methonds

Payment for the order can be made during the order by using:

  • Swedbank Internet Bank When finishing the order, choose the payment option “Swedbank” and follow the further instructions. After the payment is verified by clicking “Return to Seller”, you will return to pakopats.lv and a receipt will be sent to your e-mail.

 

  • Payment card When finishing the order, choose the payment option “Pay with card” and enter the payment card data according to the required information. After the payment is verified by clicking “Return to Seller”, you will return to pakopats.lv and a receipt will be sent to your e-mail.

 

! Payment in cash when receiving an order or cash on delivery is not possible.

RETURN OF GOODS

How I can return the received goods?

  • Physical entity customers can return products to SIA Omniva within a time period of 14 days starting from receiving the product by completing the Withdrawal Form and sending it to [email protected]. Depending on the particular circumstances, the customer may have the right to a financial refund, product swap and/or compensation appropriate for the situation.
  • Legal entity customers can return products to SIA Omniva within a time period of 7 days starting from receiving the product and receive a refund of the cost of the order if Omniva has not properly delivered the order – the delivered goods do not match the ordered goods in terms of quantity, quality or assortment.
  • When returning the product, customers must remember that the product cannot be damaged or used, and its appearance cannot be significantly changed. Customers must return the purchased product to Omniva’s address: Dzirnieku iela 24, Mārupe, LV-2167, Latvija.
  • If the returned product does match the mentioned requirements, SIA Omniva will refund it in no more than 14 days from receiving the product at an Omniva parcel terminal.
  • Costs of product returns are covered by the customer unless the reason for the return is that the returned product does not match the ordered product.

How is the money for returned goods refunded?

After receiving the returned goods, they will be inspected and approved. The money will be refunded no later than 14 (fourteen) days after sending the goods back to the Seller

What do I do if the received product does not match the order or is damaged?

If the received product is damaged or does not match the order, please inform our customer service immediately at: [email protected]. In the letter, please indicate the order number and briefly explain the problem. If possible, please add a photo of the damaged product.

ORDERS

Will I receive information about the shipping status?

Yes, when the order is shipped, you will receive a confirmation letter to your e-mail.

When will I receive my order?

Delivery of the order to any Omniva parcel machine or with home delivery within 2 workdays starting from the day of the order.

Is the order confirmed?

When you make the payment in the last step of placing the order, you will receive a confirmation letter containing information about the order to your e-mail. If you do not receive the e-mail, please check your Spam inbox.